Category Archives: Access issues

E-Resources access issues

E-Resources Access Alert – EZProxy issues

There are currently intermittent access problems to e-resources via EZProxy links which are being investigated by our IT team.

Eg may not work but if you drop the “” portion e.g. the link will work.

Please see for details of how to access E-Resources during this time, especially if off campus.

Further updates may also appear on the IS Alerts page

We apologise for any inconvenience during this time.

Jstor access issues


The Jstor website is experiencing intermittent technical issues with authentication.

See first screenshot below – you will be asked to login.  Please try again later as the authentication issues are intermittent.Jstor faulty

The screenshot below is how Jstor should appear on campus – note the University logo.

Jstor ok

Currently, Jstor are unable to provide a timescale on resolution although their technical staff are currently working on the issue.  Updates will appear on their twitter feed – and at

Apologies for any inconvenience.


Access issue – Springer website

As reported earlier on twitter, there are access issues to Springer content – both e-books and e-journals.  The publishers have now restored Shibboleth authentication which means all users can now access content again.

To access the Springer content via Shibboleth authentication, click the sign up/log in link located at top right corner of any Springer webpage and follow the on-screen instructions for Shibboleth.

Sign in


Springer continue to work on IP address/EZProxy authentication.  UPDATE – all technical problems fully resolved 29/9/15



E-Resources Access Alert – EZProxy downtime

Access to E-Resources using EZProxy will be unavailable on Tuesday 9th June between 8.30am and 9.30am followed by a further 1 hour at risk period.  This is to allow our EZProxy service to be upgraded and improve off campus access to our e-resources.

Please see for details of how to access E-Resources during this time.  Further updates may also appear on the IS Alerts page

We apologise for any inconvenience during this time.


Weekend e-resource disruption


logoThe MyILibrary e-books website will be shut down for maintenance on Saturday 30th May – 1pm – 7pm.  Ingram Content Group apologise for any inconvenience that may be caused during this downtime.


wos-logo_webThomson Reuters have advised that Web of Science and Endnote Online are “at risk” during their maintenance period on Sunday 31st May 2015 – 1:00pm – 16:00pm.

They expect minimal interruption to the service for users who are logged into Web of Science™ or EndNote® Online. Thomson Reuters apologise for any inconvenience.

China National Knowledge Infrastructure (CNKI) database platform access issue

Access to the China National Knowledge Infrastructure (CNKI) database platform via and is temporarily unavailable. This includes access to the following databases:

China Academic Journals (CAJ)
Century Journals Project (CJP)
China Doctors/Masters Dissertations (CDMD)
China Core Newspapers (CCND)
Conference Proceedings of China (CPCD)
China Reference Works Online (CRWO)
China Yearbooks Fulltext Database (CYFD)
China Statistical Yearbooks Database (CSYD)
China Monographic Series Database (CMSD)

The publisher apologises for the interruption in services, and we will send out a notice as soon as access is restored.  ACCESS RESTORED.

Financial Times access issue

Our access to Financial Times via is currently unavailable due to a renewal issue which is under investigation.  Alternate access to the Financial Times via Factiva remains unaffected.

Update: How we access Financial Times has changed, our A-Z lists and catalogue have been updated with the new link which uses EASE login followed by individual user registration.  The new access also allows you to set up the FT app on your mobile device.  The new link is

Wireless access to e-resources

We are receiving a number of reports about loss of access to e-resources via the wifi network (Eduroam).  If affected please use the library links which are set up to pass through our EZProxy server or the VPN rather than accessing the e-resource directly.

Access the e-journals A-Z, e-books A-Z, databases A-Z, catalogue or searcher webpages here:

VPN info at:

We will post further updates to this issue here.

Update 23/4/15: Most e-resource providers have now been updated with the new Eduroam IP addresses.