During October and November (19 October- 15 November) the Library will take part in the LibQUAL+ survey. Complete the survey and you could win a Blackwell’s or High Street voucher – there are 4 to be won!!

On the 19th October undergraduates, postgraduates and staff who have been randomly selected to participate will receive an email which contains a link to the survey.

If you’re selected, please take 15 minutes to complete the survey and tell us what you think of the library service we provide. You could also win one of four Blackwell’s or High Street Vouchers.

Responses are confidential and no identifying links between responses and individuals are retained.

A reminder email will be sent on 6th November and responses should be submitted by 15th November when the survey closes.

About LibQUAL+

Edinburgh University Library runs this major survey every two years and has done so since 2003. LibQUAL+ is used by a large number of universities internationally to measure their users’
perception of service quality and identifies gaps between desired, perceived, and minimum expectations of service. All results go directly to the LibQUAL+ team in the United States who analysis and compile reports for each participating library.

The survey gives the Library the opportunity to compare user perceptions of service delivery against expectations, and identify where we need to improve our service delivery. We can also compare our service quality with that of peer institutions. The survey results and subsequent reports are published on the University website.

The 2013 LibQUAL+ survey results and reports are available here.

We don’t anticipate any problems accessing or completing the survey. However, if any should arise or you have any questions, please contact Louise Tierney (LibQUAL+ Co-ordinator):
Library-qualitysurvey @ed.ac.uk