Resource Lists: troubleshooting

It’s the start of semester and all Semester 1 lists are published – we’re now working on Semester 2 lists. However, we’re hearing that some students are having issues accessing their lists via Learn. While we do some investigating, there are workarounds in place.

If  you’re having problems accessing their Resource Lists, and see an ‘illegal institution’ error message, there’s a few things you can try:

  1. If you’re going through LEARN, don’t use Internet Explorer! Use Chrome or Firefox;
  2. If you’re going through LEARN and using Safari, you may need to change your browser settings to ‘accept cookies’;
  3. If you’re still having problems, you can log in through the homepage (http://resourcelists.ed.ac.uk ). You need to make sure and sign in to have full text access to resources (go to ‘Guest’ top right of screen to log in).
  4. If you’re still unable to access Resource Lists, we can check your  Library account is set up correctly – if this is the case, drop us a line (library.learning@ed.ac.uk  ) with your details and we’ll investigate.

There’s a  student guide and further information on the Information Services webpages: http://www.ed.ac.uk/information-services/research-teaching-staff/resource-lists

Please keep an eye  on the Resource List blog (http://libraryblogs.is.ed.ac.uk/resourcelists/  ) and/or follow us on Twitter @ResourceListsEd for regular updates.